n8n · Python · AI Automation
Helpdesk Automation
The workflow that automated my own job — and changed my career.
- n8n
- Python
- AI Automation
The problem
Tier 1 support at an internet service provider is full of repetitive, high-volume work: the same connectivity diagnostics, the same ticket triage, the same data entry, dozens of times a day. It's critical work — customers are offline until it's done — but almost none of it requires human judgment. Every hour spent on it is an hour not spent on the problems that do.
The solution
I built an n8n workflow that automated the repetitive core of my Tier 1 role: intake, triage, standard diagnostics, and record-keeping, with escalation paths for anything that needed a human. I paired it with Python scripts for automated equipment testing and an automation program for fiber tracking and processing.
The result
The automation freed enough of my time that I could take on higher-value work — and it got noticed. When my CEO overheard me demonstrating it, that conversation turned into mentorship, then into an invitation to work with Skyrunner's senior engineers on Skyline, a cloud inventory platform that auto-provisions routers. I also trained teammates on AI automation processes so the whole team could redirect focus to work that actually needs people. This project is why "find the tedious, critical work and automate it" became my thesis.
Want the walkthrough? The exported n8n workflow (JSON) and a full breakdown are available on request.