AI Tooling · ISP Operations
LocateIQ
AI-assisted 811 locate management for internet service providers.
- AI
- Automation
- 811 Locates
- Web App
The problem
Before an ISP can bury fiber, every dig site needs an 811 utility locate — a legally required process of requesting, tracking, and clearing tickets before work begins. At most ISPs this is handled manually across spreadsheets, emails, and portals. Tickets get missed, expirations slip by, and field crews lose days waiting on locates that should have been filed a week earlier.
The solution
LocateIQ centralizes the entire locate workflow: request intake, ticket tracking, expiration monitoring, and status visibility for field crews, with AI assistance to reduce manual processing. I built it after handling 811 locates and processing myself at an ISP — the design decisions come from doing the job, not observing it.
The result
A slow, error-prone paper trail becomes a single system a dispatcher can trust. LocateIQ is the clearest expression of what I want to do professionally: diagnose a tedious, expensive operational problem inside a business and implement an AI-driven system that solves it. My former CEO — a longtime software developer — helped me pressure-test the logic that bridges the concept to reality.